The efficient handling of returns is essential both for your customers (so that a refund can follow quickly) and for you as a retailer (so that returned products can be resold quickly).

Here, the quality of processing plays a crucial role: we provide manual quality control, cleaning service where necessary, re-labelling of products or recycling of both products and packaging.

Do you know what your returns process and associated terms and conditions should look like? You choose whether to include a label with the shipment or to notify returns, through which parcel companies returns can be made, whether returns are free of charge, etc. We carry out the agreed process to perfection.

Moreover, everything is accurately tracked in the reverse logistics portal, which we can set up completely according to your wishes and branding. And best of all: all data from the returns portal are imported into your ERP or web shop software via our WMS.

As icing on the cake, various automations are also possible, such as immediate refunds if a return meets all conditions or blocking a return if it was not requested correctly (e.g. return period has expired).

Return data contain valuable information. They provide insight into which customers return which products and provide you with an overview of the reasons for these returns. Together with you, we can use this information to prevent future returns and reduce the rate of returns.

Are you confident that your return process is optimally efficient and of high quality? Or just the opposite? Regardless, we are willing to thoroughly examine the process for you and propose our most suitable solution.