Archief FAQs

Q: Will we be promptly notified of a return request?

You will be informed in real-time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.

Q: What is a tax or bonded warehouse?

A tax or bonded warehouse is a facility where goods can be stored under the supervision of tax authorities. Unlike a customs warehouse, where goods are stored without paying import duties, a tax warehouse stores goods for which taxes such as VAT (value-added tax) have not yet been paid. By using an bonded warehouse, you can defer payment of taxes until the goods are actually sold or used.

Q: What is a bonded warehouse?

A bonded warehouse is a warehouse where goods can be temporarily stored so that they can be processed, handled or transited to other destinations, without immediate payment of customs duties. This allows you to optimise your logistics processes and save costs, as customs duties are paid only when the goods are actually released from the warehouse for domestic use or sale.